Report an Issue

If you are unhappy with any part of your experience with NovaGrad, you can raise your concern. We will review it fairly and respond as quickly as we can.

How to raise a complaint

Email us at info@novagrad.ai with the subject line: Complaint – [Your name] – [Your country]

What to include

Please share:

Your name and contact details
Your university, programme, and intake, if relevant
The name of your counsellor or sub-agent, if you know it
A short summary of the issue
The outcome you are hoping for
Any supporting evidence, such as screenshots or emails

What happens next

We will confirm that we have received your email within 2 working days.

We will then review the issue and investigate where needed. We aim to resolve most concerns within 25 working days.

If we need more time, we will let you know and keep you updated.

Serious concerns

If your concern is about safety, suspected fraud, or data privacy, we will prioritise it and escalate it straight away.

Empowering students worldwide with AI-driven scholarship discovery, financial planning, and personalized guidance for their academic journey.

info@novagrad.ai

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Disclaimer:
*The Scholarship Finder listings are sourced from publicly available and verified third party sources, including website and portals. NovaGrad does not guarantee completeness, accuracy, or continued availability of the scholarships. The Financial Calculator’s estimates are based on your responses and publicly available data sources citing the cost of education and financial support needed for living expenses for the duration of the course. The results provided by the calculator represent the average financial support needed by a student to study abroad and are not tailored to any particular needs or circumstances.
The Pre-Qualification Tool indicates the course that you may qualify for based on your responses to the questions and does not constitute admissions guarantees or loan offers. Each of these services (each a “Service”) may be used as a general guide only and is provided "as is". In addition to liability clauses in the Terms of Use, which also governs the display and use of a Services, NovaGrad, Prodigy Finance Ltd and any of its affiliates make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Service or the information it provides and is not responsible or liable for any errors in or omissions from the Service and the results provided. The Service may only be used for your personal use and may not be used for any commercial or business purposes. The results do not constitute an offer for a scholarship, education course, visa, loan or any other product or services or imply that the user will be eligible for or received these products or services.

NovaGrad is a brand of Prodigy Finance Limited.